While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 14-Day return policy.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at sales@triathloncamp.co.uk with your order number and we will provide detailed instructions on how to process the return.
Triathlon Camp stand by our no hidden fees policy and will handle transporting the item back to our warehouse for you.
Some of our suppliers charge restocking fees, but don’t worry, this cost won’t be passed on to you either.
Important information on swim spas:
Swim spa purchases follow the same 14-day return policy upon receipt of your order, however, this can only be requested for orders that are pre-installation.
We cannot offer refunds on Swim Spas post-installation.
If you're not happy with your purchase upon receipt, then please get in touch with us through the email mentioned above.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
Returns with damages:
'Like New' means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at sales@triathloncamp.co.uk with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages:
If the product is damaged, you must make a note of it immediately when signing for delivery and send photos to sales@triathloncamp.co.uk on the day of delivery. Triathlon Camp will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations:
If you would like to cancel an order, please email or call us immediately. You can find the contact details on our Contact Us page.
Other Return Policy Notes:
Products that are specified as certified pre-owned or used are ineligible for a return. Triathlon Camp only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a one-time use or temporary use are not eligible for return under any circumstances.
This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.